We are delighted to announce MSC has maintained its Institute of Customer Service (ICS) ServiceMark for a further three years. Awarded, following customer satisfaction feedback and an audit of employee engagement in line with our Customer Service Strategy.
Demonstrating MSC's continued focus in providing exceptional customer service to customers through our accredited and dedicated customer service teams. By being a company that is easy to do business with, customers can be reassured and rely on our right first time philosophy.
The ServiceMark is a national standard identifying an organisation's achievement in customer service and its commitment to upholding those standards.
Jo Camm, Customer Experience Director, "We're extremely pleased with the result; it's a true reflection of our dedication to keeping our associates engaged to deliver a customer-centric approach to satisfy the needs of our customers."
At MSC we care about our people whether that be our customers or our associates, we always put people at the heart of what we do.
We pride ourselves on our customer satisfaction by ensuring we listen to our customers and act in a way that always benefits them and are currently analysing the ICS results to see where improvements can be made. Retaining our ServiceMark accreditation validates MSC's ongoing commitment to delivering the best in class service, becoming trusted advisors to our customers and supporting them to fuel their growth, productivity and profitability.
Please take a look at our customer service promise for more information.